Legal Documentation

1. Information We Collect

conversioncontentlab, located at Carrer de Colom 8, 46004 València, Spain, collects the following personal data when you use our services or visit our website:

• Name and email address submitted through contact forms.
• Project details and brief information voluntarily provided.
• Payment information processed through our secure third-party provider (Stripe). We do not store card details.
• Essential cookies required for site functionality and user experience.

2. How We Use Your Data

We process your personal data solely for the purpose of executing the requested services, including:

• Responding to inquiries and providing project proposals.
• Delivering copywriting and editorial services as agreed.
• Processing payments and maintaining financial records.
• Communicating about project milestones, revisions, and deliverables.

3. Data Sharing

We do not sell, rent, or trade your personal data. Data may be shared with:

• Stripe, for payment processing (subject to Stripe's privacy policy).
• Essential service providers who assist in delivering our services (e.g., email communication platforms).
• Legal authorities, only when required by law or to protect our legal rights.

4. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where no longer necessary.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected].

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Project-related data is retained for up to 24 months after the last service delivery, after which it is securely deleted.

1. Scope of Services

conversioncontentlab provides professional copywriting, editorial content, and strategic marketing copy services. All services are delivered as described in the individual service pages and project proposals. The scope of each engagement is defined in the project brief and proposal accepted by the client.

2. Payment Terms

All prices are listed in Euros (€) and are exclusive of applicable taxes unless stated otherwise. Payment is due in full before work commences unless a custom payment plan is agreed upon in writing. We accept payments via Stripe. Late payments may incur a 2% monthly administrative fee after a 7-day grace period.

3. Intellectual Property

Upon full payment, all intellectual property rights for the delivered copywriting and content are transferred to the client. conversioncontentlab retains the right to use anonymised excerpts from delivered work for portfolio and marketing purposes, unless the client explicitly objects in writing prior to project commencement.

4. Limitation of Liability

conversioncontentlab's total liability for any claim arising from or related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue, profit, or business opportunity.

5. Termination

Either party may terminate a project with 7 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Refund eligibility is subject to the Refund Policy outlined below.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us understand how you interact with our site and improve your browsing experience. Cookies do not contain personal information unless you voluntarily provide it.

2. How We Use Cookies

conversioncontentlab uses only essential cookies necessary for site functionality:

• Session Cookies: Required for basic site navigation and form functionality.
• Preference Cookies: Remember your cookie consent choice to avoid repeated prompts.

We do not use advertising, analytics, or third-party tracking cookies.

3. Managing Cookies

You can manage or delete cookies through your browser settings. Disabling essential cookies may impair site functionality. For instructions on managing cookies in your browser, consult your browser's help documentation.

1. Eligibility

Refunds are available under the following conditions:

• Work has not yet commenced: Full refund minus a 5% administrative fee.
• Work is in progress: A partial refund proportional to the remaining undelivered work may be issued.
• Completed work not meeting the agreed scope: One round of revisions is included; further revisions are subject to additional fees.

2. Refund Process

To request a refund, contact us at [email protected] within 14 days of the last deliverable. Include your project reference and reason for the refund request. Approved refunds are processed within 10 business days to the original payment method.

3. Exceptions

Refunds are not available for:

• Work that has been fully delivered and accepted by the client.
• Custom or bespoke projects where work has been substantially completed.
• Services that have been consumed or implemented by the client.